Brilliant Gifts for Family

Frequently Asked Questions

How can I contact customer support?

Contact us at with your questions or concerns. You can also use the "Chat Bubble Window" available on the right hand side of your screen.

Current wait time: about 2 hour(s)

What are your items made of?

Our items are made of stainless steel and high quality gold.

We are proud to create necklaces that do not fade or wear down over time, because we believe the best gifts are handed down for generations to come.

Where are your products made?

Our products are crafted with love in the United States for US customers and Europe for EU customers.

How long does shipping take?

Shipping takes 2-8 business days on average for the USA via USPS

EU: 2-10 business days

AU: 5-12 business days

Worldwide: 10-20 business days

What's your return / refund policy?

We have a 60-day return policy. If your loved ones aren't completely happy, return it for a full refund.

To start a return, you can contact us at or via the "contact us" button in the bottom right of your screen.